Since 1988, GRMC’s hospital and laboratory have earned and retained annual accreditation from The Joint Commission — an honor recognized nationwide as a symbol of quality.

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TJC is an independent, not-for-profit organization that evaluates and accredits almost 19,000 health care organizations and programs in the United States. It is the nation’s predominant standards-setting and accrediting body in health care. Since 1951, the Joint Commission has developed state-of-the-art, professionally based standards and evaluated the compliance of health care organizations against these benchmarks.

Aiming to improve the safety and quality of care, The Joint Commission’s standards address an organization’s performance in key areas, focusing “not simply on what the organization has, but what it actually does,” according to TJC’s Web site.

“Standards set forth performance expectations for activities that affect the quality of patient care — if an organization does the right things and does them well, there is a strong likelihood that its patients will experience good outcomes,” says The Joint Commission.

To remain accredited, Glen Rose Medical Center must undergo an on-site survey by a Joint Commission survey team at least every three years. Our laboratory is surveyed every two years.

 

The Office of Quality Care

 

Please click the link below to better understand your Patient Rights and Responsibilities.

Patient_Rights

 

Problem Resolution

Federal Law gives every Hospital patient the right to be informed of how to submit a complaint to the Hospital relating to his/her care or relating to the belief that he/she is being discharged from the Hospital prematurely. Each patient has the right to be informed how the complaint will be considered, including the response and resolution process developed by the Facility. The complaint resolution process is part of the Facility’s confidential Quality Improvement Program.

An issue can be addressed most promptly by speaking with your nurse or another health care professional involved in your care. However, if you feel an issue is not being addressed appropriately, or if you need additional assistance, please dial “0” (if you are at the Facility) or call 254-897-2215 and ask for an administrator. 

If you feel that your issue is not being resolved or addressed satisfactorily by Glen Rose Medical Center yo may contact:

TEXAS DEPARTMENT OF STATE HEALTH SERVICES 800-458-9858.

The Joint Commission

Phone: 800-994-6610 (automated instructions on how to file a report or concern)

Online or Fax: From jointcommission.org choose Report a Patient Safety Event from the Action Center on the home page. You may submit a concern online or print the form and submit via fax to   630-792-5636.

Mail: Print/Complete the form (per instructions above) and mail to:                                                                 Office of Quality and Patient Concern                                                                                                                     The Joint Commission                                                                                                                                              One Renaissance Blvd.                                                                                                                                    Oakbrook Terrace, IL 60181

Patient safety event reports can be submitted anonymously and confidentially. However, those who provide their name and contact information enables The Joint Commission to contact them for more information, if necessary, and to confirm how the report is handled.

Medicare beneficiaries with grievances regarding quality of care, coverage decisions or premature discharge, have a right to refer their complaint for review by the Quality Improvement Organization, a group of doctors who are paid by the federal government to review medical necessity, appropriateness and quality of Facility treatment furnished to Medicare patients. You can contact: KePRO 888-315-0636.

A patient who feels he or she has been discriminated against at a Texas Health Facility on the basis of race, color, national origin, disability or age has a right to file a complaint. The written account of the alleged discrimination should be sent or delivered to the attention of the president at the specific Facility, preferably within 30 days.